Frequently Asked Questions

Processing Time: From 24 to 48 business hours to prepare and dispatch your package.

Shipping Time: Between 8 and 10 business days from when it leaves our distribution center until it reaches your doorstep.

Tracking: You will receive your tracking number by email within the first 24 to 48 hours after placing your order.

Time limit: You have 30 calendar days from the date you receive the package to request an exchange or return.

Conditions: The garment must be unused, unwashed, with its tags attached and in its original packaging. (For hygiene reasons, garments with signs of use or underwear are not accepted).

Cancellations: It is not possible to cancel orders while the package is in transit.

Defective product or error? Notify us within 48 hours of receipt with photos and we will send you a replacement at no additional cost.